Ipswich Accountants

Information we are required to disclose to our clients

As a Tax Agent, our services are performed for you in accordance with the law, including the Tax Agent Services Act 2009 (TASA). Under this Act, the Tax Agent Services (Code of Professional Conduct) Determination 2024 requires that we make the following disclosures to you.

There are no current matters, or matters arising since 1 July 2022, that Principal Michael Courtin t/a Skyways Accountants are aware of, that could significantly influence your decision to engage us (or continue to engage us) for a Tax Agent Service.

The Tax Practitioners Board (TPB) maintains a register with details of registered, suspended and deregistered Tax and BAS Agents. This register is available to the public to search at https://www.tpb.gov.au/public-register.

Tax Agents have obligations to the TPB and to their clients. You also have obligations under the taxation laws and to your Tax Agent. Please refer to these obligations on the TPB website at https://www.tpb.gov.au/obligations or the TPB's fact sheet Information for Clients.

Both Tax Agents and clients have an obligation not to make false or misleading statements to the TPB or the Australian Taxation Office (ATO). If it becomes apparent a false or misleading statement has been made to either body, there is a requirement for this to be rectified in a timely manner. Please refer to these obligations on the TPB website at https://www.tpb.gov.au/code-obligations-when-making-or-preparing-statements.

If you have a complaint about our Tax Agent services, please contact Michael Courtin by email at michael@skywaysaccountants.com.au. Where possible your complaint will be investigated by a party who is not involved in the dispute. We will provide you with email acknowledgement of receipt of your complaint and our understanding of the circumstances. The email will inform you that we will attempt to resolve your complaint with 14 days and will outline the dispute resolution process. If you are unhappy with the outcome that we propose to you, you can then make a complaint to the TPB at https://www.tpb.gov.au/complaints. The TPB will send you an email to acknowledge the receipt of your complaint and review and risk assess your complaint. If you are unhappy with how the TPB has dealt with your complaint, visit https://www.tpb.gov.au/complaints for details about your review rights and who can assist you further.